Copyright 2018 Accessibility Consultants and Trainers. All
rights reserved.
Accessibility Consultants and Trainers specializes in providing consulting and training services to prepare
organizations to comply with Ontario's accessibility laws and improve accessibility and inclusion for persons
with disabilities.  

Accessibility Consultants and Trainers assists organizations in meeting the requirements of the Accessibility
for Manitobans Act (AMA).

Using our extensive expertise in age-in-place and visitability,  we offer advice to home owners to help them
maintain their independence.   

Areas of Expertise

Age in Place Specialist

AODA and Accessibility Awareness Training

AODA Compliance Preparedness Assessment

Policy and Procedure Audits and Development

Accessibility Plans and Status Reports

AODA Implementation Strategies

Accessibility/Disability Accommodation Strategies

Accessible and Inclusive Play Structures

Facility Accessibility Audits

Accessible Event Planning


AODA Training

Training about your Obligations under the AODA

1. Accessibility Standards - Review of all Five Standards     
  1.        Customer Service
  2.        Employment
  3.        Information and Communication
  4.        Design of Public Space
  5.        Transportation

2. Implementing the Accessibility Standards: Preparing for Compliance
A detailed look at the requirements of the 5 accessibility standards and strategies for implementation within your organization.

3. Developing your Accessibility Plan
A how-to workshop on how to create the required accessibility plans and status reports

4. Accessible Employment Standard for HR Professionals
A detailed look at the Employment Standard including accessible recruitment, assessment and selection
processes, employee accommodations, individualized emergency evacuation plans and individualized
accommodation plans for employees with disabilities, providing accessible formats, as well as
responsibilities for return to work, performance management, career development and advancement and

5. Understanding and Implementing the Information and Communications Standards
A detailed look at obligations and implementation strategies for policy development and feedback processes,
accessible websites, and accessible documents and communication supports.  This session will also include
requirements for accessible emergency and public safety information as well as accessible publications
library and educational materials.

6. Accessible Customer Service
A detailed look at the Customer Service Standards including providing accessible services to customers with
various disabilities through different service channels, requirements for allowing service animals into your
business, schools, restaurants and other organizations (including laws that prohibit service animals),
requirements for permitting support persons and assistive devices onto your premises, requirements for
providing notice of service and facility disruptions and for providing a feedback processes about the
accessibility of services.  

Fulfilling the Training Requirements of the AODA -Training for staff, volunteers and others

7. Meeting the Requirements to Train Staff, Volunteers and Others
The AODA includes extensive training requirements for staff, volunteers and others. Training required by the
IASR and Customer Service Standard includes, but is not limited to, an understanding of the AODA
requirements, the Ontario Human Rights Code as it pertains to persons with disabilities, how to interact and
communicate with persons with disabilities and with those who have service animals, support persons and
assistive devices.

A variety of training options are available including:
In-class Training
Hands-on Workshops
Problem Solving on Implementation and Accommodation Issues and Strategies
E-Learning Training Modules
Training Booklets
Contact: Jennifer Miller  
Cell:       905 - 483 - 8322
City:       Burlington, Ontario
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Image of an accessibility plan
Image of an accessible playground
Accessibility Consultants and Trainers
Working to create accessible and inclusive organizations and environments
Image of the words See the person not the disability