|Accessibility Consultants and Trainers
Working to create accessible and inclusive organizations and environments
|Copyright 2018 Accessibility Consultants and Trainers.
All rights reserved.
Contact: Jennifer Miller
Cell: 905 - 483 - 8322
City: Burlington, Ontario
The following accessibility standards have been created under the authority of the Accessibility for Ontarians
with Disabilities Act (AODA).
Integrated Accessibility Standards Regulation (IASR)
The five AODA accessibility standards and the general requirements of the IASR have been enacted as part
of the Integrated Accessibility Standards Regulation made under the authority of the AODA.
1. General Requirements of the Integrated Accessibility Standards Regulation (IASR)
The General Requirements include, but are not limited to, requirements for training on the IASR and the
Ontario Human Rights Code as it relates to persons with disabilities, establishing policies, accessibility plans
and status reports. Additional requirements include procuring and acquiring accessible goods, services and
facilities, and accessible self-service kiosks for applicable organizations.
For additional information refer to the General Requirements of the Integrated Accessibility Standards
2. Accessibility Standard for Customer Service
The Accessibility Standards for Customer Service was the first standard to become law under the AODA.
Compliance involves, but is not limited to, providing services in an accessible manner, developing specific
policies, procedures and practices, and fulfilling training requirements.
Training on specific topics must be completed by employees, volunteers, contracted staff and others who
interact with customers, students, patients, etc. or other members of the public. This includes individuals who
interact with customers in person, by telephone, electronically, in writing or by other means. Furthermore,
persons with disabilities are permitted to use their assistive devices and to be accompanied by their support
persons and service animals when on the premises unless they are excluded by another law.
For details refer to the Accessibility Standards for Customer Service.
3. Accessibility Standards for Information and Communication
Accessibility Standards for Information and Communication involves, but is not limited to: accessible website
and website content requirements, accessible information and communication supports for persons with
disabilities, accessibility awareness training for educators, as well as requirements for accessible library and
educational materials. Emergency and public safety information must be provided in an accessible format to
people with disabilities upon request.
For additional information refer to the Accessibility Standards for Information and Communication.
4. Accessibility Standards for Employment
Accessibility Standards for Employment involves, but is not limited to, developing specific processes and
plans, providing reasonable accommodations to job applicants, job candidates and employees with
disabilities. Employers are also required to provide accessible job related formats and communication
supports and emergency response plans for employees with disabilities when aware of a need. Employers
and employees should work together to achieve successful accommodations.
For additional information refer to the Accessibility Standards for Employment.
5. Accessibility Standards for the Design of Public Spaces
Accessibility Standards for the Design of Public Spaces includes standards for public spaces such as
accessible parking, exterior ramps, recreational trails and beach access routes, outdoor public eating areas,
outdoor play spaces, service counters, queuing areas, and more. The standard applies to new construction
and areas undergoing renovations.
For additional information refer to the Accessibility Standards for the Design of Public Spaces.
The Ontario Building Code (OBC) includes additional accessible and barrier free requirements for built
6. Accessibility Standards for Transportation
Accessibility Standards for Transportation applies to providers of transportation services in Ontario.
Compliance involves, but is not limited to, the development of specified policies and procedures, adherence
to technical requirements, fulfilling training obligations, announcing stops and delays, emergency
preparedness and response requirements, as well as specific operator/driver responsibilities.
For additional information refer to the Accessibility Standards for Transportation.